Operator's World: Spotlight on a process

Use case 2: Affected Customers

Objective:

• Generate a list of Customers affected by a cable cut

Pre-Requisites:

• Cable name known by the NOC-personnel (provided by the affected services request input)
  

Process:

Result:

• The damaged cable section is located in x:akta and all the dependent client services are displayed
   
• All client services without protection are identified
   
• These details now enable further processing - eg: alternate routing, repair, e-mails to affected customers, etc.
  

This example is part of a continuing series showing how x:akta improves standard tasks that are critical to efficient network operation.

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